Privacy Policy

Personal Information We Collect

• Contact details: name, shipping address, phone number, email
• Financial information: payment card details and transaction records (processed by our payment providers)
• Account information: login credentials and preferences
• Transaction information: browsing and purchase history
• Communications: anything you send our support team
• Device & usage information: IP address, browser data, identifiers, and how you navigate the site

Where That Information Comes From

• Directly from you, when you place an order, create an account, or contact us
• Automatically, through cookies and similar tracking technologies
• From service providers who process data on our behalf
• From partners and platforms that help us run and improve the service

How We Use Your Personal Information

• Providing the service: fulfilling orders, managing your account and subscriptions
• Marketing: email, text, and postal promotions, and personalized online advertising
• Security: fraud detection, authentication, and legal compliance
• Communication: customer support and service updates

How We Disclose Personal Information

We may share personal information with:

• Service providers (such as Shopify, payment processors, and fulfillment partners)
• Marketing and advertising partners for personalized campaigns
• Third parties you direct us to share with (for example, social integrations)
• Corporate affiliates
• Parties involved in a business transaction or as required in legal proceedings

We do not sell your personal information in the traditional sense; where sharing for advertising counts as a "sale" or "share" under applicable law, you can opt out (see Section 09).

Our Relationship with Shopify

Our store is hosted on Shopify, which processes access data and order information for us. Information you submit to the services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside. For details, see the Shopify Privacy Policy.

Third-Party Websites and Links

Our site may link to third-party websites. We are not responsible for their privacy or security practices, and this policy does not apply to them. Please review the policies of any external site you visit.

Children's Data

While our products are formulated for children, our website and services are intended for adults. Purchases must be made by a parent or legal guardian. We do not knowingly collect personal information from children under the age of majority. If you believe a child has provided us personal information, contact us and we will delete it.

Security and Retention

We use commercially reasonable safeguards to protect your information, but no security measures are perfect or impenetrable, and we cannot guarantee absolute security. We retain personal information as long as needed to maintain your account, provide the services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have the right to:

• Access / know the personal data we hold about you
• Delete your personal information
• Correct inaccuracies
• Portability: receive a copy of your data
• Opt out of "sales", "sharing", or targeted advertising

UK and EEA residents may also have rights to restrict processing and to withdraw consent. You can unsubscribe from promotional emails at any time via the link in each email; you may still receive transactional messages about your orders. We will never discriminate against you for exercising your rights. To exercise any right, email support@klodee.com.

Complaints

If you have a complaint about how we handle your personal information, contact us and we'll do our best to resolve it. Depending on your jurisdiction, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to, stored, and processed in countries other than your own, including the United States. For transfers out of the EU or UK, we rely on Standard Contractual Clauses or equivalent recognized mechanisms, unless the destination country has an adequacy determination.

Changes to This Privacy Policy

We may update this policy from time to time, including to reflect changes in our practices or applicable law. We'll post the revised policy on this page with an updated "Last updated" date and provide any notice required by law.