Return & Refund Policy

Refund Eligibility

You can request a refund within 30 days of receiving your order if:

• Your item arrived damaged or defective
• You received the wrong product
• There's a confirmed issue with your order

Each request is reviewed individually. Approval of a refund does not guarantee future refunds on subsequent orders.

Non-Refundable Situations

We're unable to issue refunds in the following cases:

• Requests made more than 30 days after delivery
• Shipping errors caused by an incorrect or incomplete address provided at checkout
• Personal taste preferences
• Orders that were fulfilled correctly as placed
• Orders refused or abandoned at delivery

Klodee reserves the right to limit or deny refunds in cases of suspected abuse, excessive refund requests, or fraudulent activity.

Reporting Damages or Issues

If your order arrives damaged or something isn't right, email support@klodee.com with:

• Your order number
• A photo of the damaged product
• A photo of the shipping label
• A short description of the issue

This helps us resolve things fast, usually within one business day.

Order Cancellations

Need to cancel? Email support@klodee.com as soon as possible. If your order hasn't entered processing yet, we'll cancel and refund it in full. Once an order is processing or shipped, it can no longer be canceled or modified.

Subscriptions & Recurring Charges

• 24-Hour Rebill Refund Window: if a subscription renewal charge goes through and you contact us within 24 hours, we'll refund it in full.
• After 24 hours, renewal orders enter processing and refunds are not guaranteed.
• You can cancel or pause your subscription anytime before the next renewal from your account, or by emailing us.
• If you believe a rebill occurred in error, contact us and we'll make it right.

EU Customers: 14-Day Cooling-Off Period

If you're in the European Union, you have the right to cancel your order within 14 days of receiving it, without giving a reason, provided the product has not been excessively used. No physical return is required, just email us within the window.

Refund Processing

Approved refunds are issued to your original payment method within 10 business days. If you haven't received your refund after 15 business days, contact us at support@klodee.com and we'll chase it down.